How do I get help over weekends and holidays?
Here are a couple of common issues where you might not want to wait for assistance. You can also find links to our social pages.
Purchases
If you have an issue with a purchase that’s not been added correctly and can’t wait for us to help, then it’s possible to obtain a refund by following the instructions below:
Apple App Store instructions HERE
Google Play Store instructions HERE
Amazon Appstore: Go to Your Orders > Find the order in question > Select Cancel Your Order
Progress loss
If your progress is lost and you were previously connected to a Facebook, Apple ID or Plarium ID in the game, then reconnecting should restore your progress. If you can't restore your progress that way then we will help as soon as we can.
Gameplay help
Lastly, if you have a question about how anything in the game works or want to know where to find something, then the best place for that information is in the following places: