An in-game ad is causing issues. What do I do?

Sorry to hear that you’ve ran into issues with the in-game ads! We’re using a bunch of 3rd party ad networks for streaming all of the ads, so unfortunately we don’t have full control over at our end. In most cases the issues are fixed by the ad networks quite fast, but if they keep reccurring, here’s a couple of things you can try:

• Rebooting your device frees up a lot of memory and can fix minor device related issues that might cause the game acting crazy at the moment.

• If you're operating on an Android device, you could try clearing the Idle Farming Empire data cache from the device Settings menu. Depending on your device and Android version the route can differ a bit, but usually it's something like Settings > Apps > (Application list >) Idle Farming > Storage > Clear Cache.

• If the issue is caused by one specific ad, reach out to our Support Team by tapping the "Contact us" button at the top of this page and let them know. Try submitting a screenshot of the ad in question with your request - take the screenshot either at the point it breaks or when the ad is supposed to end. This will help us forward the faulty ad to the correct provider.

If the methods above didn't help and the problem still persists after a couple of days, please contact us again and provide us with screenshots of the ads that are causing the issues.